Terms & Conditions 

Last Updated: 24-08-2026

Welcome to Impress. These Terms & Conditions govern your use of our online store, purchases, orders, and services. By accessing our store, browsing our products, or placing an order, you agree to comply with these Terms & Conditions.

1. About the Store

• Store Name: Impress
• Country: Kuwait
• Business Type: Online Selling – Retail
• Products: Various retail products and other products offered through the online store.
• “Store,” “we,” “us,” or “our” refers to Impress.
• “Customer,” “you,” or “your” refers to any person using the store or purchasing products from us.

2. Acceptance of Terms

• By using our store, you confirm that you have read, understood, and agreed to these Terms & Conditions.
• If you do not agree with any part of these Terms, please do not use the store or place an order.
• We reserve the right to update or modify these Terms & Conditions from time to time. Any changes become effective once published on the store.

3. Products and Product Information

• We make reasonable efforts to ensure that product descriptions, specifications, images, and other information are accurate and up to date.
• Product colors and appearance may vary slightly depending on your device, screen settings, lighting, or photography conditions.
• All products are subject to availability.
• We reserve the right to modify, update, discontinue, or remove any product from the store at any time without prior notice.
• If a clear error is found in a product description, price, or other information, we reserve the right to correct the error and take appropriate action regarding affected orders.

4. Prices

• All prices are displayed in Kuwaiti Dinar (KWD) unless otherwise stated.
• Prices may be changed or updated at any time.
• The applicable price is the price displayed at the time the order is placed, subject to obvious technical or pricing errors.
• Delivery charges may be added separately and will be displayed during the checkout process where applicable.

5. Orders

• Customers may select products, add them to the shopping cart, and proceed to checkout to place an order.
• An order is considered confirmed only after confirmation is issued by the store or the online system.
• We reserve the right to refuse or cancel an order for reasons including:
  • Product unavailability.
  • Incorrect pricing or product information.
  • Incorrect or incomplete order information.
  • Suspected fraudulent or unauthorized activity.
  • Payment failure or authorization issues.
• If an order that has already been paid for is cancelled, the applicable refund will be processed according to our refund procedures and the payment method used.

6. Payment

• Available payment methods will be displayed during checkout.
• Customers are responsible for providing accurate and valid payment information.
• The store is not responsible for payment failures, declines, or delays caused by banks or payment service providers.
• An order is considered paid only after successful payment confirmation.

7. Delivery

• Orders are delivered to areas covered by the store within Kuwait.
• Delivery times may vary depending on the customer's location, product availability, order size, and operational conditions.
• Our delivery team or delivery provider may contact the customer to confirm the delivery address or arrange delivery.
• Customers are responsible for providing a complete and accurate delivery address and a valid contact number.
• If an incorrect address is provided or the customer is unavailable to receive the order, additional delivery charges may apply for rescheduling or redelivery.
• Delivery may be delayed due to circumstances beyond our reasonable control, including weather conditions, traffic, operational disruptions, or other unforeseen circumstances.

8. Receiving Orders

• The customer or an authorized person should verify the order upon delivery.
• Customers are encouraged to inspect products upon receipt and confirm that they are in acceptable condition.
• If an item is damaged, missing, incorrect, or defective upon delivery, the customer should contact us as soon as possible and provide the order details and photographs when requested.

9. Order Cancellation

• Customers may request cancellation before the order has been processed or dispatched, where possible.
• Once an order has entered the preparation or delivery process, cancellation may no longer be possible.
• If cancellation is approved after payment has been made, the applicable amount will be handled according to our refund procedures and the original payment method.

10. Returns and Exchanges

• Returns and exchanges are subject to the store's applicable return and exchange requirements and the nature of the product.
• Products must generally be unused, in their original condition, and accompanied by their original packaging, accessories, tags, or other components where applicable.
• Products damaged through misuse, improper handling, or improper storage by the customer may not be eligible for return or exchange.
• Certain products may be non-returnable or non-exchangeable due to their nature, hygiene requirements, or other applicable restrictions.
• If the customer receives an incorrect, damaged, or defective product, they should contact us as soon as possible so that the matter can be reviewed and resolved.

11. Refunds

• Where a refund is approved, it will be processed according to the store's applicable procedures.
• The time required for the refunded amount to appear in the customer's account may vary depending on the bank or payment service provider.
• Delivery charges or other applicable fees may not be refundable in certain circumstances.
• Impress is not responsible for delays caused by banks or third-party payment providers.

12. Promotions and Discounts

• All promotions and discounts are subject to the terms, conditions, and validity period specified for each offer.
• Discount codes or promotional offers cannot be combined unless expressly stated.
• We reserve the right to modify, suspend, or terminate promotional offers in accordance with their applicable terms.
• Certain products may be excluded from promotions or discounts.

13. Customer Accounts

• Customers may be required to provide certain information to create an account or complete an order.
• Customers must provide accurate and up-to-date information.
• Customers are responsible for keeping their account credentials confidential.
• Customers should notify the store immediately if they suspect unauthorized access or use of their account.

14. Privacy and Data Protection

• We treat customer information confidentially and use it for legitimate business and service-related purposes.
• Information collected may include the customer's name, phone number, delivery address, order information, and other details necessary to process and fulfill orders.
• Customer information may be used to communicate regarding orders, delivery, customer service, and relevant store updates.
• Customer information will not be used for unrelated purposes except where permitted by applicable law or where the customer's consent is required and obtained.

15. Intellectual Property

• All content available on the store, including the store name, logos, photographs, product descriptions, designs, graphics, and other materials, is owned by Impress or used under appropriate rights or licenses.
• No content may be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written permission.

16. Prohibited Use

Customers may not use the store:

• For any unlawful or unauthorized purpose.
• To attempt to gain unauthorized access to the store or its systems.
• To introduce viruses, malware, or other harmful software.
• To impersonate another person or entity.
• To conduct fraudulent or unauthorized transactions.
• To automatically scrape, copy, or extract store content without permission.
• In any manner that may damage, disrupt, or negatively affect the store, its customers, or service providers.

17. Customer Responsibilities

• Customers are responsible for ensuring that all information provided to the store is accurate.
• Customers are responsible for using products appropriately and in accordance with any applicable instructions.
• Customers should ensure that products are suitable for their intended needs before purchasing.
• Impress is not responsible for damage or loss resulting from misuse, negligence, or failure to follow product instructions.

18. Limitation of Liability

• We make reasonable efforts to maintain the availability and accuracy of our online store.
• The store may occasionally experience interruptions, technical issues, errors, or temporary unavailability.
• Impress is not responsible for losses caused by circumstances beyond our reasonable control, including technical failures, delivery delays, payment provider issues, or third-party service interruptions.
• Nothing in these Terms & Conditions is intended to exclude or limit any rights or liabilities that cannot legally be excluded or limited under applicable law.

19. Third-Party Links and Services

• The store may contain links or references to third-party websites, services, or platforms.
• Impress is not responsible for the content, availability, policies, or practices of third-party websites or services.
• Customers are responsible for reviewing and complying with the terms and policies applicable to third-party services.

20. Customer Service and Communication

Customers may contact Impress through the official communication channels provided by the store for inquiries related to orders, products, delivery, returns, exchanges, or other customer service matters.

To assist with an inquiry, customers may be asked to provide information such as their order number, name, or registered phone number.

21. Force Majeure

Impress shall not be liable for delays or failure to perform its obligations resulting from circumstances beyond its reasonable control, including natural disasters, severe weather, emergencies, public disruptions, service outages, delivery company issues, or other unforeseen events.

22. Changes to These Terms

• Impress reserves the right to update or amend these Terms & Conditions when necessary.
• The updated version will be published on the store with the relevant “Last Updated” date.
• Continued use of the store after changes have been published constitutes acceptance of the updated Terms & Conditions.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the State of Kuwait, to the extent permitted by applicable law.

24. Customer Agreement

By accessing the Impress online store or completing a purchase, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.

Last Updated: 24-08-2026

Impress – Kuwait